Alluvi Healthcare Return & Refund Policy
Clear, fair and simple returns for every Alluvi Healthcare order — including retatrutide UK purchases from alluvi.bz.
The Alluvi Healthcare return policy is built on fairness and transparency. Alluvi Healthcare is committed to customer satisfaction. If you are not fully satisfied with your purchase from the alluvi healthcare shop — whether that is a retatrutide UK pen or any other peptide product — our returns process is clear, fair and fast. We want every customer who chooses to buy retatrutide UK from us — including all our alluvi healthcare pens and retatrutide for sale UK products — to have complete confidence.
Our Return Policy
You have 14 days from the date of delivery to request a return on eligible items. To qualify for a return, items must be:
- Unopened and in original, sealed packaging
- Undamaged and in resaleable condition
- Accompanied by your original order confirmation
How To Request A Refund
Step 1 — Contact Alluvi Healthcare
Contact our team via the customer support page at alluvihealthcarecentre.co.uk within 14 days of receiving your order. Provide your order number, the product you wish to return, and the reason. Our team will respond within 2 working days with return authorisation.
Step 2 — Return The Product
Once authorised, securely package the item and ship it to the address provided. We recommend using a tracked shipping service. Customers are responsible for return postage costs unless the item is faulty or incorrectly supplied by Alluvi Healthcare.
Step 3 — Receive Your Refund
Once we receive and inspect the returned item, your refund will be processed within 5–10 working days to your original payment method. You will receive an email confirmation when your refund is issued.
Alluvi Healthcare — Quality Guaranteed On Every Order
Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
- Opened retatrutide pens or any opened peptide product from the alluvi healthcare shop
- Products where the sterile seal has been broken
- Any alluvi healthcare injection product that has been activated or used
- Items purchased during a non-refundable promotional sale
Damaged or Defective Products
If your order arrives damaged or defective, contact the Alluvi Healthcare team within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you. Damaged retatrutide pens or peptide products are handled as a priority.
Exchange Policy
We can exchange eligible unopened products for an alternative item of equal value from the alluvi healthcare shop. Contact our team to arrange an exchange quickly and easily.
Contact Alluvi Healthcare For Returns
Our customer support team is available via alluvihealthcarecentre.co.uk to assist with any return or refund query. We aim to resolve all returns enquiries within 2 working days.